Cameron Ciepluch

A little about me!

Technology has always fascinated me, but what excites me even more is helping people use it with ease! I am working toward becoming an IT Professional who brings patience, clear communication, and reliable problem-solving to every user I support. I love learning new skills and improving whenever I can.

Project(s) I'm currently working on

In my home lab, I am building a personal environment to practice system administration, networking, and monitoring:

• Virtualization with Proxmox- I built and configured a Proxmox hypervisor to run multiple Windows and Linux virtual machines(VMs). This setup allows me to experiment with server configurations, software deployments, scripts, and troubleshooting in a controlled environment.

• Monitoring with Raspberry Pi 5- I deployed a Raspberry Pi 5 as a lightweight monitoring node, using Grafana and Prometheus to track system performance and resource usage across my VMs.

• Networking and VLANs- I configured a managed switch to test VLAN segmentation, basic networking setups, and remote access workflows. This hands-on experience has strengthened my understanding of network architecture and security practices.

Certifications

• CompTIA A+

• Cisco Certified Support Technician - Networking

• CompTIA Network +

• CompTIA Security+

• Jan 2024 - Oct 2028

• Jan 2025

• Oct 2025 - Oct 2028

• Estimated Jan 2026

I'm continually expanding my home lab and plan to:

• Build a NAS to explore centralized storage and backup strategies.

• Cluster multiple mini PCs to experiment with distributed computing and high-availability setups.

• Implement OPNsense for advanced firewall and network security testing.

These upcoming additions will allow me to deepen my understanding of storage, networking, and infrastructure management, preparing me for more advanced IT and help desk challenges.

Home lab for Virtualization & Networking

Experience

Customer Service Representative

Sentry Insurance

Oct 2025 - Present

• Maintain a 90%+ quality score through accurate documentation, system, navigation and call practices.

• Resolve customer inquiries using internal knowledge bases and escalate issues through proper channels.

• Guide customers through loss reporting while verifying details with precision and attention to requirements.

• Resolved customer issues and inquiries through active listening, clear communication, and efficient problem-solving.

• Analyzed customer needs and explained product features to guide them in the selection process.

• Provided up-to-date information using internal systems, POS tools, and inventory databases.

May 2024 - Oct 2025

Sherwin Williams

Sales Associate

• Resolved 10+ daily technical issues for employees via phone, email, and in-person.

• Administered user accounts, group memberships, and password resets in Active Directory.

• Prepared laptops for new employees, including imaging, updating, and software installation.

• Assisted with decommissioning hardware and performing secure data wipes.

May 2025 - Aug 2025

Marathon County

IT Help Desk Technician - Intern

Technical Skills

• Systems & Platforms: Windows, Linux, Active Directory

• Productivity & Tools: Microsoft 365, Ticketing Systems (TeamDynamix), Remote Support tools, ManageEngine MDM

• Networking: Basic Switch Configuration

Education

University of Wisconsin - Milwaukee

Bachelor of Science

Major in Information Science and Technology

Cumulative GPA: 3.7 / 4.0

Milwaukee, WI

Aug 2025

Contact Me

Reach out if you want to chat about projects, certifications, or tech support.